Satisfaction Survey

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SSi management and sales staff are easily contacted and promptly respond to phone calls and email.

Technical support questions are answered satisfactorily by knowledgeable staff.

The sales staff is easy to work with and offers multiple options.

Product delivery time is acceptable and any shipment delays are communicated.

The local representative is easily contacted, knowledgeable, prompt and helpful.

Product repair turn-around time is acceptable.

Repair technicians are knowledgeable about SSI products and help troubleshoot process-related problems.

Field service technicians are knowledgeable, motivated and safety minded.

Helpful documented information is easily accessible via the SSi website and/or product manuals.

SSi software is user friendly.

SSi products exceed expectations and are a good value.

Do you currently read and print magazines?

Have you purchased a product after seeing it in a print advertisement?

Do you subscribe to any print publications?

Do you ever interact with print ads?

Do you regularly read newsletters you receive?

Have you ever clicked on an advertisement in a newsletter?

Have you ever made a purchase based on an ad seen in a newsletter?

Do you usually ignore the ads in newsletters?

Additional Comments